Customer support
A consistent, professional voice for companies that need reliable coverage with their customers.
Prishtina and Rahovec
The call floor for companies in the US.
Customer support, telemarketing, cold calling, and lead generation. On the line since July 2020.
About us
A trusted outsourcing partner, built around the phone.
To be a trusted outsourcing partner, delivering reliable and results-driven services that help companies grow.
Oncall Group is an outsourcing company providing call center services for clients in the US. Besim Kadiri founded it in Prishtina in July 2020. The floors are in Prishtina and Rahovec, and the team is 51–200 people.
Agents work on site, Monday to Friday, 15:30–23:30, so the shift lines up with the US business day. The work is customer support and telemarketing, with cold calling and lead generation in five industries.
- Founded
- July 2020
- Headquarters
- Rr. Muharrem Fejza, Prishtina
- Also in
- Rahovec
- Clients
- Companies in the US
Our services
What the floor runs.
High-quality customer support and telemarketing, plus the outbound work that fills a pipeline.
Telemarketing
Outbound campaigns that present the offer clearly and keep the conversation moving.
Cold calling
Structured first contact for new markets, new lists, and accounts that have not heard from you yet.
Lead generation
Qualified conversations and booked appointments for sales teams that need a steady pipeline.
Industries
Five markets we already know.
- 01
Merchant Services
Calling and lead generation for payment processors, ISOs, and merchant-account providers.
- 02
Telecommunications
Outbound programs for carriers and communications brands.
- 03
Health Insurance
Cold calling and lead generation for health insurance organizations.
- 04
Solar Energy
Appointment setting and lead generation for solar companies.
- 05
Durable Medical Equipment
Outreach and lead generation for DME providers.
Contact
Tell us about the campaign.
Share the market and the offer. The note opens in your email app.
- Email hiring@oncallgroup.net
- Prishtina Rr. Muharrem Fejza, 10000
- Rahovec On site
- Instagram @oncallgroup
- LinkedIn Oncall Group
Careers
English-speaking agents, on site.
Full-time office work in Prishtina, Monday to Friday, 15:30–23:30. Send a CV in English.
Email a CV